dd999's Privacy Policy
This document provides a full account of how your personal data is collected, used, and kept secure on the dd999 platform.
Introduction & Scope
This privacy policy ("Policy") applies to the dd999 platform and all services included within it. By using our website, you are considered to have accepted the terms of this Policy.
1.1 — Purpose of This Policy
dd999 is a safe and trusted online betting and casino platform for players in Bangladesh. We believe that protecting your personal data is a fundamental right. This Policy aims to clearly inform you about what data we collect, how it is used, how long it is stored, and what steps we take to keep your data secure.
Our platform uses SSL encryption and advanced security measures to keep your data safe. At dd999, every transaction and data transfer is handled through secure channels.
1.2 — Amendments & Updates
dd999 reserves the right to change or update this privacy policy at any time. In the event of changes, we will post a notice on the platform. Continued use of our services after any changes to the Policy will be taken to mean that you have accepted the updated Policy. We therefore encourage you to review this page regularly.
What Data We Collect
2.1 — Registration Data
When you create an account, we collect the following information:
- Full name and username
- Email address
- Mobile number
- Date of birth (for age verification)
- Password (stored in encrypted form)
2.2 — Identity Verification Data
To maintain a secure environment, we may request the following in certain situations:
- Copy of national ID card or passport
- Proof of address (utility bill or bank statement)
- Payment method verification (related to bKash, Nagad, Rocket, or Upay)
2.3 — Transaction Data
For financial transactions, we record:
- Deposit and withdrawal amounts and dates
- Payment method used (bKash, Nagad, Rocket, Upay)
- Transaction reference number
- Betting history and results
2.4 — Technical Data
Technical data collected automatically:
- IP address and device type
- Browser type and language settings
- Time spent on the website and pages visited
- Cookies and session data
- Login time and location (approximate)
Purpose of Data Use
3.1 — Platform Operations
dd999 uses your data primarily to run the platform smoothly. This includes creating and managing accounts, processing transactions, issuing bonuses and tracking wagering, and providing customer support. These services cannot be delivered properly without your data.
3.2 — Security & Fraud Prevention
We analyse data to keep our platform secure and to prevent fraudulent activity. If suspicious activity is detected, we may investigate the relevant account and take necessary action. This is done in the interest of protecting all users.
3.3 — Legal Compliance
In some cases, we may be required to retain or disclose certain data to meet legal obligations. If a court or law enforcement agency requests data through a valid order, dd999 will be obliged to comply with that order. In such cases, we will make every effort to notify you, unless prohibited by law.
3.4 — Service Improvement
We analyse anonymous and aggregated data to improve the user experience and the quality of the platform. This helps us add new games and features, identify technical issues, and further enhance the overall user experience.
3.5 — Communications & Notifications
We use your data to communicate with you, which includes:
- Important account-related notifications
- Transaction confirmation messages
- Security alerts and account activity updates
- Promotional offer information, with your consent
Cookies & Tracking Technologies
Cookies are small text files stored in your browser or on your device. They help our platform remember your preferences and deliver a better service.
Essential Cookies
These cookies are required for the platform to function. They are used to maintain login sessions, store security tokens, and remember language preferences. Without these cookies, the platform will not work properly.
Performance Cookies
These cookies help us understand how users interact with the platform. They are used to measure page load times, error occurrences, and which sections are used most.
Functionality Cookies
These cookies are used to personalise your experience. dd999 uses them to remember your preferred game categories, display settings, and other customisations.
4.1 — Managing Cookies
You can control or delete cookies through your browser settings. Please note that disabling cookies entirely may affect certain important platform functions, such as maintaining your login session or remembering your preferences.
Sharing Data with Third Parties
Important: dd999 never sells your personal data to third parties for commercial purposes.
5.1 — Payment Providers
To process financial transactions, we need to share relevant data with payment providers such as bKash, Nagad, Rocket, and Upay. This data is used solely to process the relevant transaction and is governed by the payment provider's own privacy policy.
5.2 — Technology & Service Providers
We rely on various technology partners to operate the platform, such as cloud hosting, cybersecurity, and game providers. These partners receive only the data needed to deliver their specific services and are bound by strict confidentiality agreements.
5.3 — Legal Requirements
In cases involving court orders, lawful requests from investigative authorities, or other legal obligations, dd999 may disclose the necessary data to the relevant authorities. Such disclosures will always remain within the bounds of the law.
5.4 — Business Changes
In the event of company restructuring, a merger, or an acquisition, user data may be transferred to the new entity. Should such a change occur, we will notify you in advance and the protections under this Policy will be maintained.
Data Security Measures
dd999 uses the highest industry-standard technologies to protect your data. Our key security practices are described below.
Encryption
All your data is secured using SSL (Secure Socket Layer) encryption technology. This means that all data transmitted between your browser and our servers cannot be deciphered by third parties.
Access Controls
Only authorised personnel are granted access to your data on a need-to-know basis. We use role-based access control systems and maintain logs of all access.
Server Security
Our servers are located in secure data centres and are monitored 24/7. Regular security audits and vulnerability testing are carried out.
Password Protection
Your password is never stored in plain text. It is kept in encrypted form using advanced hashing algorithms, so that no internal staff member can view your password directly.
Data Retention Period
7.1 — Active Accounts
While your account is active, we retain all registration data, transaction history, and activity logs. This data is used to provide services, resolve disputes, and meet legal obligations.
7.2 — After Account Closure
Even after an account is closed or deactivated, we may retain certain data for a defined period. This may be due to legal obligations, ongoing disputes, or fraud investigations. Once the retention period ends, data is securely deleted or anonymised.
7.3 — Transaction Records
Financial transaction records may be retained for an extended period due to legal and audit requirements. These records serve as evidence in any dispute or claim.
Your Data Rights
Regarding your personal data at dd999, you have the following rights:
Right to Access
You have the right to know what data we hold about you. You can contact our support team to request a copy of your data.
Right to Rectification
If any of your data is inaccurate, you have the right to have it corrected. You can make this change through your account settings or by contacting our support team.
Right to Erasure
In certain circumstances, you may request that your data be deleted. However, some data may not be possible to delete due to legal obligations, ongoing disputes, or security reasons.
Right to Withdraw Consent
If you have previously given consent to receive marketing notifications, you may withdraw that consent at any time. This will not affect the legal basis of any prior activity.
Protection of Minors
Age Restriction: dd999 is for users aged 21 and over only. This platform does not knowingly collect or store personal data from any minor.
9.1 — Age Verification
Users are required to declare their age during account registration. dd999 verifies the date of birth during the registration process and may request identity verification documents if needed. If there is any reason to suspect that a user is a minor, that account will be suspended immediately and any collected data will be deleted.
9.2 — Guidance for Parents
If a parent or legal guardian discovers that their minor child has opened an account on dd999, please contact our support team immediately. We will promptly close the account and securely delete the associated data.
Privacy Contact
10.1 — Send Us Your Request
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact our 24/7 support team. We are able to respond in both Bengali and English.
After verifying your identity, we will act on your request as quickly as possible. For requests involving a copy of data, rectification, or deletion, we will inform you following detailed processing.
10.2 — Policy Review Date
This privacy policy is reviewed and updated regularly. dd999 will post a notice on the platform for any significant changes. The most current version of the Policy will always be available on this page. By visiting this page regularly, you can stay informed of the latest updates.